Last Updated: [October 29, 2026]

At NEB's Fun World ("we," "our," or "us"), we are committed to protecting your privacy and ensuring transparency about how your personal information is collected, used, and safeguarded. This Privacy Policy applies to our website, online booking tools, and related digital services (collectively, the "Services").

1. INFORMATION WE COLLECT

We collect information you provide directly to us, as well as information automatically generated when you interact with our website.

- Booking & Contact Information: Names, email addresses, phone numbers, and guest lists (e.g., bowler or party participant names) when you make a reservation, purchase gift cards, or contact support.

- Payment Data: Payment card details and billing addresses processed securely through our payment processors (e.g., Stripe). We do not store complete payment card credentials on our servers.

- Marketing Preferences: Information regarding your consent to receive newsletters, promotional offers, and special event updates.

- Device & Usage Data: Technical information including your IP address, browser type, operating system, pages visited, and interactions on our site via cookies or standard analytics tools.

2. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

- To fulfill, manage, and confirm your bookings, reservations, and purchases.

- To send transactional communications, such as booking receipts, confirmation emails, or digital gift cards.

- To communicate important facility guidelines, updates, or operational rules (e.g., house food/beverage policies).

- To send optional promotional newsletters, discounts, and event announcements (if you explicitly opted in).

- To maintain, secure, and optimize our website and booking infrastructure.

3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We share your information only under the following limited circumstances:

- Service Providers: We share data with trusted third-party service providers who assist in operating our business (e.g., payment gateways, database software providers, and web hosting platforms). These providers access data solely to perform specific tasks on our behalf and under strict confidentiality obligations.

- Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation, or if necessary to protect the safety, rights, or property of our company, guests, or the public.

4. YOUR CHOICES & DATA RIGHTS

You have choices and control over your personal data:

- Marketing Communications: You may opt out of receiving promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing message. Opting out will not affect transactional emails regarding active bookings.

- Access & Correction: You may contact us to request access to, correction of, or deletion of your personal information held in our records.

5. DATA SECURITY & RETENTION

We implement reasonable physical, technical, and organizational measures to safeguard your personal information against unauthorized access, loss, or misuse. We retain your personal data only as long as necessary to fulfill the operational purposes for which it was collected or to comply with legal record-keeping requirements.

6. CHILDREN'S PRIVACY

Our website is intended for general audiences and is not directed to children under 13. When party or group bookings include children's names, that information is collected solely from the parent, guardian, or booking adult for event management purposes.

7. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes in our legal obligations or operational practices. Any updates will be posted on this page with a revised "Last Updated" date.

8. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us at:

NEB's Fun World

1300 Wilson Rd N, Oshawa Ontario

L1K2B8

Email: bookings@nebsfunworld.com

Phone: 905-723-2631